• How long will it take to fill my order?

Our kokedama are all carefully handcrafted by us with love. That means every one of them is made to order. For that reason, it may take from a week to two weeks to finish creating and delivering your kokedama. 

• Requests for personal Messages

If you purchase a gift card to go with the kokedama you are sending as a gift, you can include a special message. Please choose one of the message cards shown on our website. We will then write your personal message on the card for you. 

PLEASE MAKE SURE TO WRITE THE NAMES OF BOTH THE RECIPIENT AND SENDER. 

• Our Return Policy 

Kindly be aware that, since our plants are living things, we do not allow exchanges or returns. However, if there is a problem with your order, please contact us immediately and we will do our best to resolve the issue. 

Thank you for understanding our policy.

We look forward to filling your orders soon!